Refund Policy

A one-time check is a single run: we crawl the site, build the prompt set, ask every prompt of every model, and store the report. Nearly all of the cost is incurred the moment the run starts, so the honest rule is:

Before the run has started — full refund, no questions, for any reason.
After the run has finished — full refund within 14 days if the report failed to deliver what was sold: the run came back materially incomplete, the wrong site was analysed, the prompts were not in the language you chose, or the dashboard did not work for you. “The numbers were lower than I hoped” is not a fault in the product — the report measures reality, and a low score is information you paid for, but talk to us anyway and we will look at the run with you.

Cancel at any time; cancelling stops the next monthly charge and the site keeps running to the end of the period you already paid for. We do not automatically refund part of a month.

Within 14 days of your first payment on a subscription, you can ask for a full refund for any reason. After that, we refund a month when we failed to deliver it — for example the weekly runs did not happen, or they came back materially incomplete.

A renewal charged after you meant to cancel is refunded in full if you tell us within 14 days of the charge. That is a mistake to fix, not a sale to defend.

Runs depend on outside AI providers, and sometimes one of them fails mid-run. We detect this and would rather repair the run than refund it: we re-ask only the failed prompts, at no extra cost, and the report becomes complete. If you would rather have the money back, say so and you get it.

The free check costs nothing, so there is nothing to refund. It exists so you can see the real product before any payment — use it.

Email [email protected] from the address on the account, with the site and roughly when you bought it. We reply within two working days and approved refunds go back to the original payment method, usually within 5–10 working days depending on your bank.

Payments are processed by Paddle.com, our reseller and Merchant of Record, so the refund is issued by Paddle and appears on your statement under their name. You can also ask Paddle directly through the link on your invoice. Your statutory rights, and the rights described in Paddle's own buyer terms, apply on top of this policy — where they give you more, they win.

See also our Terms of Service and Privacy Policy.